Referral Information

For referral agencies, please read the information below prior to submitting our Client Referral Form and provide all of the requested information on the form. Once we receive your request, we will confirm the appointment with you so that you may then notify the client. 

If you have questions about scheduling a client appointment, email us at

Scheduling Appointments

Picking Up Furniture

  • Clients are expected to keep their appointments.  Those who cancel or don’t show up prevent other clients from getting the items they need. If your client needs to cancel or reschedule an appointment, they should notify you. You can then contact us with this information.

  • Make sure your client brings a truck or van large enough for the furniture they will take.  If they are renting a truck, please advise them to allow enough time before their appointment to complete rental paperwork.

  • For clients doing their own move with a rental (or other) truck, please be sure that he/she has a copy of our Guidelines on Bringing a Truck to New LIfe

  • Children are not allowed in the donation center due to safety concerns. 

  • New Life does not provide translators. If your client requires translation services they will need to bring a translator with them. 

Furniture Inventory

We cannot guarantee that we will have all the requested items in our inventory. We can provide Twin bed sets for children and Full bed sets for adults.  For mattresses and box springs, you must indicate quantity requested for each size, “0” if none are requested.  Our bed sets are generally "gently used" and fully inspected for stains, tears and any signs of unsuitability. 

Queen bed sets will be available when we have them on a first-come, first-served basis. We do not accept King sets.  The client should only expect that we have Twin or Full-size beds available AND ONLY if specific quantity is requested on referral.​


Weather closing policy: 
New Life will be closed when Walpole and/or Medfield Public schools are closed. Check their websites for closings.

New Life Furniture Bank of MA

Donation Center Address:

102 Elm Street, Walpole, MA


Mailing Address:

PO Box 573, Medfield, MA 02052

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We are a proud member of the

National Furniture Bank Association